Michelle Sorrell
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PRIVACY POLICY

1. Introduction

Michelle Sorrell is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

2. Data Controller

Michelle Sorrell is the data controller, which means that we decide how your personal data is processed and for what purposes. Our contact details are: Michelle Sorrell, 9 Wellgarth Road, London NW11 7HP. For all data matters email: [email protected]

3. The purpose(s) of processing your personal data

We need to process information about you or your child for the following reasons:

Contractual Purposes

To provide the services you have requested, to communicate with you about these services and any changes to our terms and conditions and to process payments.

Legitimate interests

To meet our legitimate aims and ensure that you or your child is well supported and safe during health consultations, treatments and related services. This includes carrying out any relevant health assessments. It is important that you share any relevant medical information during health assessments. We will ask for your agreement to undertake any appropriate assessments. You have the right to object to the above use of your information by contacting us. Please note that in some cases, this may affect our ability to provide services to you.

Marketing

With your consent, we may send you information by email about news and activities that we think will be of interest to you. You can ask us to stop sending you this information at any point by following the instructions in the relevant communication or by contacting us directly.

4. The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

Personal data including your or your child’s name, address, email address and phone number, date of birth, gender, place of education and medical conditions.
We have obtained your personal data from you directly from your completion of a questionnaire at the time of booking or during the first consultation. This information is stored securely either in physical or electronic form. More information on lawful processing can be found on the ICO website.

5. Sharing your personal data

Your personal data will be treated as strictly confidential. We will not share your information with any other organisations except with your consent or in exceptional or emergency circumstances where we believe that the sharing of information about you is vital to protect you, your child or another person.

6. How long do we keep your personal data?

We keep your personal data for a period of seven years in order to comply with legal requirements.

7. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • the right to request a copy of the personal data which we hold about you;
  • the right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • the right to request your personal data is erased where it is no longer necessary to retain such data;
  • the right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability);
  • the right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • the right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests, direct marketing and processing for the purposes of scientific/historical research and statistics).

8. Transfer of Data Abroad

WE DO NOT TRANSFER PERSONAL DATA OUTSIDE THE EEA.

9. Automated Decision Making

WE DO NOT USE ANY FORM OF AUTOMATED DECISION MAKING IN OUR BUSINESS.

10. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

11. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

12. How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our office at Michelle Sorrell, 9 Wellgarth Road, London NW11 7HP, email: [email protected]. If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.